Privacy Policy

We appreciate your interest in our online shop. The protection of your personal data is important to us. Below we inform you about the processing of personal data when using our website.

1. Data Controller

SunRoll Trading GmbH
Mainzer Landstraße 69
60329 Frankfurt am Main
Deutschland
Email: support@citysportspro.com

2. Definitions

Personal data is any information relating to an identified or identifiable natural person. Legal bases arise in particular from Art. 6 GDPR.

3. Access Data / Hosting / Log Files

When visiting our website, technical data is processed by the hosting provider (e.g. IP address, date/time, pages visited, referrer URL, browser/OS) to provide the website and ensure security. The legal basis is Art. 6 (1) (f) GDPR (legitimate interest in secure and functional operation).

We use Shopify as our e-commerce platform. Shopify may transfer data to countries outside the EU/EEA (e.g. Canada/USA). Where necessary, this is done on the basis of appropriate safeguards (e.g. adequacy decision or standard contractual clauses).

4. Cookies / Consent Management

We use cookies and similar technologies. Insofar as cookies that are not technically necessary are used (e.g. tracking/marketing/analytics), this is only done with your consent (Art. 6 (1) (a) GDPR). Technically necessary cookies are set on the basis of Art. 6 (1) (f) GDPR.

You can withdraw or change your consent at any time via the cookie banner or cookie settings.

5. Contacting Us

If you contact us (e.g. via email or contact form), we process your details to handle the inquiry. The legal basis is Art. 6 (1) (b) GDPR (pre-contractual/contractual measures) or Art. 6 (1) (f) GDPR (legitimate interest in efficient communication).

6. Customer Account

When creating a customer account, we process your data for account management and order processing. Legal basis: Art. 6 (1) (b) GDPR.

7. Orders / Contract Processing

For orders, we process order, payment, and delivery data for contract fulfillment, delivery, customer service, and, if necessary, fraud prevention. Legal basis: Art. 6 (1) (b) GDPR; where applicable Art. 6 (1) (c) GDPR (legal obligations, e.g. commercial/tax law).

8. Payment Service Providers (PayPal)

If you pay with PayPal, payment data will be transmitted to PayPal (Europe) S.à r.l. et Cie, S.C.A. and processed there. The processing is carried out for payment handling (Art. 6 (1) (b) GDPR). For further information, please refer to PayPal's privacy policy.

9. Shipping Providers

For delivery, we pass on necessary data (name, address, where applicable email/phone for delivery notifications) to shipping providers. Legal basis: Art. 6 (1) (b) GDPR.

10. Newsletter (if used)

If you subscribe to our newsletter, we use your email address to send it. Registration takes place via the double opt-in procedure. Legal basis: Art. 6 (1) (a) GDPR. Unsubscribing is possible at any time (unsubscribe link or message to support@citysportspro.com).

11. Web Analytics (Google Analytics) – if enabled

Provided you have consented, we use Google Analytics (GA4) to analyze the use of our website. The provider is Google Ireland Limited. Data may be transferred to third countries. Legal basis: Art. 6 (1) (a) GDPR. You can withdraw your consent at any time via the cookie settings.

12. Advertising/Retargeting (Meta Pixel) – if enabled

Provided you have consented, we use Meta Pixel to measure and optimize our advertising campaigns. The provider is Meta Platforms Ireland Limited. Legal basis: Art. 6 (1) (a) GDPR. Withdrawal is possible at any time via the cookie settings.

13. Storage Duration

We store personal data only as long as is necessary for the respective purposes or as required by statutory retention obligations.

14. Your Rights

You have the right to access (Art. 15 GDPR), rectification (Art. 16), erasure (Art. 17), restriction (Art. 18), data portability (Art. 20), and objection (Art. 21) to certain processing. Where you have given consent, you can withdraw it at any time with effect for the future (Art. 7 (3) GDPR).

15. Right to Lodge a Complaint

You have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR).

16. Amendments

We may amend this privacy policy if the legal situation or data processing practices change.